[Beta Notice]

Our store is currently in testing and is not yet officially operational. Please report any issues to this email address: support@hktcg.com

Hong Kong Store Address

iSQUARE, 63 Nathan Road, Tsim Sha Tsui


Frequently Asked Questions

What is the TCG Card Deposit & Resale Service?

This is a service offered by HKTCG for card owners. If you own valuable and rare cards, you can deposit them on our platform and earn a stable daily interest, which will be converted into points on the platform to redeem various gifts. You can also resell cards through our platform to earn more substantial profits. For details, please visit money.hktcg.com.

When will my order be delivered?

Once we receive your order, we typically ship within 1-3 business days. You can track the shipment on the order page for delivery time and details. Alternatively, we offer in-store pickup service at iSQUARE, 63 Nathan Road, Tsim Sha Tsui, Kowloon.

Where are your products manufactured?

Our products are sourced from internationally recognized manufacturers and are subject to strict monitoring by relevant experts to ensure they are all genuine products. Your confidence is guaranteed.

How much is the shipping cost?

You can view the shipping cost on the checkout page. Pay only after confirming everything is in order. In-store pickup is free.

What is the return policy?

The procedure for exchanging goods is as follows: 1. If you find any problems with the goods within 7 days of the purchase date, please keep all packaging materials, including the original packaging, receipts, and related gifts. 2. Contact us within three days, provide photos of the goods, and submit your exchange request. 3. After confirming that the condition of the goods meets the requirements of the return policy, we will notify you of the return application status as soon as possible. 4. After receiving the goods, we will arrange the exchange within seven business days. No refund will be given . *If we are unable to receive the goods within seven days, we reserve the right to cancel the return or exchange. We reserve the right to refuse customers' return or exchange requests in the following situations: If the goods have the following conditions, we cannot process the exchange: 1. Goods returned after 7 days or not from this return order. 2. Not brand new goods: If the goods are worn or soiled due to human error, or if the returned goods have obvious stains or odors, we reserve the right not to accept the return or exchange. We reserve the final decision-making right regarding whether the goods have obvious stains or odors. 3. Incomplete packaging: Complete packaging should include the goods, packaging bags, packaging boxes, instruction manuals, and accessories. 4. Products altered, such as printed designs, and not in their original condition. 5. Damaged packaging or other labels affecting resale. 6. We reserve the right to refuse returns or exchanges for subjective reasons, such as color difference, discrepancy from expectations, or simply not liking the product. *If you request to cancel your order after payment for personal reasons, a 5% refund fee will be charged. Orders cannot be cancelled once the goods have been shipped.

Why choose to shop here?

Professional and reliable

We have a professional team

Online support

Please feel free to contact our customer service.

Secure payment system

100% secure checkout process

Store pickup

We offer in-store pickup.